[IMPORTANTE] Actualização AVG 8 marca user32.dll como falso positivo em XP SP2

Blue Zee

Blue Zee

Power Member
http://www.techzonept.com/showthread.php?t=358648
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Se for autorizada a limpeza, causa um ecrã azul e o sistema não mais consegue iniciar.

Solução: Não autorizar a limpeza e instalar o SP3 no XP.

Para quem já estiver afectado, usar um CD BartPE ou similar e copiar o ficheiro user32.dll do CD do Windows para C:\Windows\System32 (numa instalação normal).

Reiniciar sem o CD e o problema deverá estar resolvido.

Zee
 
Última edição:
Avg apagou user32.dll

boas!
o meu avg reconheceu o ficheiro user32.dll como um virus e eu feito burro disse pa ele o remover. agora nao consigo fazer o boot do windows nem em modo de segurança. com um cd de boot copiei para a pasta system32 um user32.dll k encontrei na net mas cada vez k tento entrar no windows parece k o ficheiro volta a ser removido, e se voltar a entrar com o cd de boot o ficheiro ja desapareceu.
alguem me consegue ajudar?

obrigado
 
Última edição pelo moderador:
A mim aconteceu-me o mesmo!

Se fizer o que está descrito no primeiro post deste tópico perco os ficheiros guardados no computador?


Peço desculpa pela minha ignorância informática e agradeço desde já as respostas.
 
As soluções que, comprovadamente, funcionam para resolver o problema quando a limpeza foi autorizada e o PC deixou de funcionar, estão descritas aqui.

E a solução oficial:
In case you are not able to run your Windows XP operating system after AVG virus definition update, it may be caused by a false positive on a specific "user32.dll" system file. The file was moved to the AVG Virus Vault and deleted. Therefore it is not possible to start Windows. Please follow the steps below to rectify this situation:

1. Please insert the Windows XP installation CD and boot computer from this CD.

2. Choose and run Recovery Console.

3. Choose Windows operating system you want to repair.

4. Disable AVG Resident Shield from loading. You can disable loading services/drivers with "disable" command, i.e. you have to type the following commands (some
of them might not be present in all AVG editions):

disable avgMfx86
disable avgMfa86
disable avgldx86
disable avglda86

5. Restore the User32.dll file from the Windows XP installation CD (instead "D:" use letter of your CD-ROM drive):

expand D:\i386\user32.dl_ c:\windows\system32\

In case the command fails, please use the following command to rename original user32.dll and repeat the command above.

ren user32.dll user32.bak

6. Restart computer and boot Windows normally.

7. In order to re-enable the AVG Resident Shield services we recommend that you perform the AVG repair installation as follows:

- Download the latest AVG installation package from the following webpage and save it on your hard disk:

http://www.avg.com/download?prd=aav
(AVG Anti-Virus 8.0)

http://www.avg.com/download?prd=ais
(AVG Internet Security 8.0)

http://www.avg.com/download?prd=avf
(AVG Anti-Virus plus Firewall 8.0)

- When you are prompted, please do not open this file directly from the internet, but click the Save button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop.

- Restart your computer.

- Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch the installation by double-clicking on it.

- Follow the installation wizard.

- When prompted, please select the Repair installation option.

- Enter your license number when you are asked (we recommend that you use the copy&paste* method to enter this license number into the installation form).

- Restart your computer and update AVG.
Clicar para expandir...
Fonte:
http://www.avg.com/support (1574)

Zee
 
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